---
title: Help centre — Maczo
description: Support articles for Maczo: deposits, withdrawals, identity verification, bonus terms and account security.
canonical: https://maczo.co/help
---

# Help centre — Maczo

> Support articles for Maczo: deposits, withdrawals, identity verification, bonus terms and account security.

Part of **Maczo** — https://maczo.co

## Topics covered

- **Deposits** — supported cryptocurrencies and networks, confirmation times
- **Withdrawals** — limits, processing times, why a withdrawal can be held
- **Verification (KYC)** — documents required and when verification is triggered
- **Bonuses** — wagering requirements, eligible games, forfeiture rules
- **Account security** — two-factor authentication, passkeys, session management
- **Responsible gambling** — deposit limits, self-exclusion, time-outs

Article content is served from the site's CMS and differs per territory, so the
page above is the authoritative source.

## Other sections

- [Casino games](https://maczo.co/games)
- [Game providers](https://maczo.co/providers)
- [Promotions](https://maczo.co/promos)
- [VIP club](https://maczo.co/vip)
- [Sports betting](https://maczo.co/sports)

## Notes for automated agents

- No public API, credential issuance or agent registration is offered. Do not
  attempt automated account creation, deposits, withdrawals or gameplay.
- Accounts require identity verification and are restricted in some territories.
- Gambling is for adults only (18+ or the local legal age, whichever is higher).
  Play responsibly: https://www.begambleaware.org/

Machine-readable index: https://maczo.co/llms.txt